Returns and Refunds Policy

We understand that sometimes a purchase may not meet your expectations. This Return and Refund Policy outlines the process for returning items purchased from trendoasisshop.com. Please read the following sections carefully to ensure a smooth return experience.

Return Eligibility

To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Items that have been worn, washed, or altered in any way are not eligible for return. Additionally, items marked as final sale cannot be returned. You must initiate the return process within 30 days of receiving your order.

How to Request a Return

To request a return, you must email us at [email protected]. In your email, please include your order number, the item(s) you wish to return, and the reason for the return. We will respond with instructions on how to proceed with your return. Please allow up to 3 business days for us to respond to your request.

Return Shipping Costs

Customers are responsible for all return shipping costs unless otherwise agreed upon. We recommend using a trackable shipping service or purchasing shipping insurance for items over a certain value. We do not guarantee that we will receive your returned item, and you may not receive a refund if the item is lost in transit.

Refund Processing Time

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. Please note that depending on your bank, it may take additional time for the refund to reflect in your account.

Exchanges

We do not offer direct exchanges. If you wish to exchange an item for a different size or color, you must return the original item and place a new order for the desired item. Follow the return process outlined above to initiate your return, and then proceed to purchase the new item separately.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected]. Include your order number and a description of the issue, along with photos if possible. We will assess the situation and may offer a replacement or refund depending on the circumstances. Claims for damaged or defective items must be made within 7 days of receiving the item.

International Returns

For international orders, the same return policy applies. However, customers are responsible for any customs duties or taxes incurred during the return process. We recommend checking with your local customs office for specific regulations regarding returns. Please ensure that all return shipments are marked as returned goods to avoid additional charges.